There are times when a receipt is incorrectly allocated to the wrong invoice on a client account. This can happen when a client pays deposits for invoices, or part pays invoices. Pet Sitter Plus makes an automatic allocation of the amount where it best matches an outstanding invoice, but this isn't always the invoice that the client intended to pay. When this happens you need to follow the process outlined in the example below to "unallocate" or "unassign" a receipt, and then "re-allocate" it to the correct invoice.


Client Carol Arkwright has made a payment that has been allocated to the wrong invoice.

  • Her payment of $454 is a part-payment of Invoice #150.

  • $254 has been correctly allocated to this invoice, but $200 has been allocated to Invoice #74.

  • This $200 needs to be "unallocated" or "unassigned" from Invoice #74 and "re-allocated" to Invoice #150.

Step One:

  • Firstly you need to identify the payment and invoices that are involved.

  • Make a note of the invoice numbers involved.

Step Two:

  • Navigate to CLIENTS > RECEIPTS

  • Identify the receipt that you wish to unallocate and re-allocate. Click the date or description to view the receipt details.

Step Three:

  • Click the "Edit Allocations" tab to view the "Current Allocations".

  • Identify the payment you want to "unallocate", in this case, click "Unallocate" against the allocation for $200 against Invoice #74

Step Four:

  • We want to edit the amount of $200 that has been incorrectly allocated to Invoice #74.

  • Delete the $200 and re-enter it against Invoice #150.

  • Click "Allocate These Amounts".

Step Five:

  • Navigate back to CLIENTS > ORDERS on Carol's client record.

  • You can see that the correct payment of $454 is now showing against the correct Invoice #150.

  • You can also see that Invoice #74 is now marked as "Outstanding" and that a payment of $200 is due against it.


Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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