Navigation CLIENTS > RECEIPTS
Refunds that are required to be charged back to a credit / debit card can be processed in the Pet Sitter Plus interface such that they are then processed by Stripe automatically. Pet Sitter Plus is integrated with Stripe in such a way that it will communicate with Stripe the appropriate client and the correct refund amount. Stripe will then create a refund and charge back the appropriate amount to the client's card.
Before you can make a refund via Pet Sitter Plus through Stripe;
Your original receipt must have been created as a result of a payment made with a credit / debit card via Stripe (so it should say “Auto: Stripe” next to your receipt. If your client paid in any other way see Refunding All Other Payments
You should have an amount of unallocated funds that are equal to or greater than the amount you want to refund.
If you do not have an unallocated amount that is greater than or equal to the amount you want to refund, then you must first;
Void the invoice that the receipt is allocated to
Reduce the value of services on the order by the amount of the credit
Re-invoice the service order which will create the required unallocated amount on your receipt.
Below is an example of a RECEIPT that is in an appropriate state to enable you to process a receipt through Stripe.
DO NOT click “Create Refund” on the left hand menu.
This option is designed to help you create a refund that DOES NOT then create a refund through Stripe.
After clicking on the appropriate receipt, the correct amount that you want to refund through Stripe should be showing in the refund box.
Simply click “Refund” and your refund will be made through Stripe.
After clicking “Refund” your transaction will look like this with “nothing” in the details section.
Clicking “Receipts” will show your refund in the receipts screen.
In your Stripe dashboard, click on “Payments”.
The refund is associated with the original payment.
If you don't see the original payment in your list use the search function.